FAQ
Your most frequently asked questions
🛒 Orders and Purchases
HOW CAN I PLACE AN ORDER?
HOW CAN I PLACE AN ORDER?
You can place an order directly from our website: choose the product, select the size and color, click "Add to cart" and then "Proceed to checkout" to complete the purchase.
DO I NEED TO CREATE AN ACCOUNT TO PURCHASE?
DO I NEED TO CREATE AN ACCOUNT TO PURCHASE?
No, you can also purchase as a guest. However, creating an account allows you to track orders and receive exclusive offers.
CAN I CHANGE OR CANCEL AN ORDER AFTER PLACING IT?
CAN I CHANGE OR CANCEL AN ORDER AFTER PLACING IT?
If your order hasn't shipped yet, we can change or cancel it. Please contact our customer service team as soon as possible.
📦 Shipping and delivery
WHAT ARE THE SHIPPING TIMES?
WHAT ARE THE SHIPPING TIMES?
Delivery times vary from 2 to 5 business days in Italy. International shipments may take longer.
HOW MUCH DOES SHIPPING COST?
HOW MUCH DOES SHIPPING COST?
Shipping is free for orders over €150. For orders under €150, shipping costs €9.00.
HOW CAN I TRACK MY ORDER?
HOW CAN I TRACK MY ORDER?
You will receive an email with the tracking code as soon as your order is shipped.
🔄 Returns and refunds
CAN I RETURN A PRODUCT IF I DON'T LIKE IT?
CAN I RETURN A PRODUCT IF I DON'T LIKE IT?
Yes, you have 14 days from delivery to return one or more items.
HOW DOES RETURNS WORK?
HOW DOES RETURNS WORK?
You will need to ship the products in their original packaging to the following address:
Kartika
Via Treviso 22, Scorzè (VE) 30037
Returns are not accepted if the item has been worn or if the warranty label has been removed.
IS THE RETURN FREE?
IS THE RETURN FREE?
No, the return is at the buyer's expense.
💳 Payments and security
WHAT PAYMENT METHODS DO YOU ACCEPT?
WHAT PAYMENT METHODS DO YOU ACCEPT?
We accept credit/debit cards, PayPal, Apple Pay, Google Pay.
IS MY PAYMENT SECURE?
IS MY PAYMENT SECURE?
Yes, we use advanced security protocols to protect your data and transactions.
📞 Customer support
HOW CAN I CONTACT CUSTOMER SERVICE?
HOW CAN I CONTACT CUSTOMER SERVICE?
You can contact us via email, WhatsApp, or the contact form on the website. Our team responds within 24 business hours.
WHAT ARE THE CUSTOMER SERVICE HOURS?
WHAT ARE THE CUSTOMER SERVICE HOURS?
We are available Monday to Saturday, 9:00 am to 7:30 pm.